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Have you been thinking about starting your own business? Do you want to challenge yourself? Listen this week to draw inspiration from Ed Egan, founder of Double E Workplace Solutions. Ed was in the corporate America workforce for 2 decades but wanted to be his own boss and more importantly, wanted to challenge himself. Double E Workplace Solutions offers customizable services to identify performances gaps in the workplace. They offer coaching and training solutions to small and medium size businesses. Ed’s mantra that he brings to his customers is efficient execution and constant evaluation. You have created your startup but are now struggling with communication channels and/or want to improve your employee’s behavioral efficiencies? This week’s podcast is perfect for you. We hope you enjoy this week’s show.
In this episode we interview Neil Schwan – Owner of Schooley Mitchell Chicago. Schooley Mitchell is a large franchise network of independent and objective cost reduction experts, handling repetitive billings, traditional expenses relative to services like telecom, waste handling, small package shipping, etc. allowing you to focus on your core business knowing your systems are fully optimized and any wasted money is recovered. Neil and I are also co-founders of an Efficiency Mastermind Group.
This week we talk with Paul Van Metre, co-founder of ProShop ERP. The company didn’t originally start as an ERP systems company but rather was founded in 1997 as a CNC shop. As their CNC business grew, Paul realized early on that their spreadsheet record keeping was not going to scale laterally with the business. For this reason, they developed their own system and through 8 years of organic growth eventually became Proshop ERP. The history of Proshop ERP is truly a story of “What doesn’t kill us, makes us stronger.” Proshop was heavily involved in Aerospace in 2001 and the 9/11 attacks nearly bankrupted their company. They learned from this and adapted because during the 2008 financial crash, they didn’t furlough nor let go any of their workforce. Fast forward to the Covid19 Pandemic, they are thriving. Proshop ERP has doubled their workforce in 2020. Listen this week and learn how Proshop ERP overcame these obstacles.
This week we bring in Joe McDermott of Carma. Joe is the COO/CFO and the co-founder of Carma with his brother Frank. Carma was formed to provide professional services for telecom and data centers, creating a platform to inventory data collection systems to reduce ridiculous defect rates and improve the efficiencies. Joe has experience with startups and was also the co-founder of Arcanum Alloys, a steel venture. Joe has seen and experienced what it takes to be a good leader. He knows how to build a good company and instill a positive culture so the employees are excited and engaged in their work. Joe also spent time in the Air Force, went on to graduate from Princeton and later attend the prestigious Harvard Business School. Carma ‘s path is a bumpy one, but doing well now. Enjoy this week’s episode!
This week we talk with Bailey Kramer of Property Dogs (also a student at University of Central Florida). Bailey is a Managing Partner with Frank LaMark Jr. whom he met on an online networking platform facing a common problem of lead gen. After many zoom calls and emails, Bailey and Frank decided to start Property Dogs which debuted about a year ago and now currently has 4 employees working full time. Property Dogs focuses on Residential and Commercial real estate. They have isolated their approach to the market and instead of being a “Jack of all trades, master of none”, they have taken the opposite approach. They become a master in one area before moving onto the next. Listen this week to learn more about Property Dogs as well as about the power that networking and social media can bring to those that want to start a business but don’t know where to begin.
Today we are featuring Kaleen Marshall, CEO of Viaggio Group, an author, and creator of the nonprofit BellViaggio. Kaleen is a professional coach and consultant focusing on leading children and adults with special needs to live a beautiful journey through life. Additionally, she works with caregivers, guardians and advocates on this same journey. Kaleen is an author of the book “Who Will Love Me” which focuses on her experiences when she became the unexpected caregiver to her sister with Downs Syndrome, after the untimely death of her mom. Listen this week as we explore what makes a community and how we are all stronger when we work together and listen to each other.
Today we bring in Roy Kessel of The Sports Philanthropy Network. Roy’s mission is to produce positive social change in kids and young adults through the good of sports. 2020 was a pivotal year for Roy because he had to navigate around the difficulties of the covid19 pandemic due to strict lockdowns and lack of sport activity. Additionally, Sports Philanthropy World was an in-person conference started by Roy in 2019 and had to transition to a video format for 2020’s conference. Now scheduled for June 2021, the conference consists of over 120 organizations consisting of 80+ countries. Listen this week to learn more about Roy and his creation of The Sports Philanthropy Network.
In this episode, we welcome Louie Sharp of The Gifted Leader and Sharp Auto Body in Greater Chicago area. Louie has built successful businesses including an auto body shop and consulting practice, but more importantly, he has defined what it is and what it takes to be a great leader. Louie’s life experiences and military background helped mold his leadership skills. His businesses thrive today because he repeatedly goes the extra step to be a great person, not just a great leader and therefore, his team that he has built will go the extra mile for him. You will enjoy this week’s interview! Links are available at the end of the interview to contact Louie if you want to reach out to Louie or book him for an event.
If you prefer podcast (audio) over video, click here: https://anchor.fm/opsqc-inc/episodes/OPSQC-Podcast_006-Louie-Sharp—Founder-of-Sharp-Auto-Body-and-The-Gifted-Leader-etj6lg
Additional Links discussed:
Engaging Employees Series – Five Actions to Build Trust
By: Marcy Fortnow – Founder of Engaging Play
Date: Originally Published – June 2020
Trust is on the decline in every part of our society. Even before the Novel Corona Virus came along, trust in government, trust in organizational leadership, and trust in the media, were dropping. In a research study done in 2018 by the Grossman Group, trust in our society had fallen by 43%. With recent developments such as Covid-19, illuminated racial justice inequities, false information from government agencies and political leaders, and economic disruption, I imagine trust has fallen even further.
As a leader in your organization, it is imperative that your employees trust you. Trust is a fundamental element, especially in times of change. Lack of trust in a manager results in employee dissatisfaction, low motivation and morale, and reduced productivity. If you would like to view the video on this, click here.
I have a colleague who, as the business owner, had to lay off a member of her team. The firing understandably upset the entire staff. In another instance, a client who was implementing a reorganization in her firm, was rightly concerned that everyone involved was feeling unsettled and unsure of their future. In both cases, failure to build and maintain trust in their leadership affects their employee’s loyalty, morale, and the quality and productivity of work. Low trust will also impact staff member’s engagement, team collaboration, and inhibit future innovation.
Here are 5 things leaders can do to build trust with their employees:
- Be ready to intentionally work on building trust because it takes effort. Trust is not something that happens quickly or in one shot. Trust is built over repeated consistent behavior. A commitment to building trust is one of the best commitments a leader can make. Trust is the foundation of all positive interpersonal traits.
- Be honest, open, and transparent. Always tell the truth even when the truth isn’t pretty. Be conscious to communicate what is real and true, whether people want to hear it or not. Communication needs to be timely, relevant, and focused on what the employee needs to know and why. Honesty and transparency can sometimes be challenging, but in the end, it will build trust.
- Listen. A good listener is more trustworthy because they have taken the time to understand another’s perspective. Be supportive and giving and recognize that leadership is about others, it’s not about you.
- Be consistent with your actions and your communication. Set a consistent schedule for team and 1 on 1 meetings and keep them. There is nothing more troubling to an employee than when their manager cancels a meeting with them. Lots of leaders fell off the consistency wagon when the virus hit, but that is exactly when they needed to be communicating and exhibiting consistency even more. Consistent behavior builds trust.
- Reinforce the culture of your organization. Especially now, make every effort to demonstrate the traits you want to see in your people. If you expect your team to hit their deadlines, then you need to hit yours. If collaboration is a wanted part of your culture, then build opportunities for people to collaborate and positively reinforce cooperative efforts. This is not the time to let your culture go unchecked, so take an active role in making positive culture happen. Help to build relationships and community among your team members. Reinforce respect and accountability within the group.
Building trust as a leader takes focus and effort, but the rewards are great. Trust forms the basis of all relationships and so improving trust can positively impact morale, productivity, decision making, and teamwork. Trust in leadership will allow an employee’s value to shine through to the organization. Each environment is unique, so if you would like to learn more about building trust and encouraging trust in your team, contact me, Marcy Fortnow at engagingplay.com for a consultation.
In this episode, we welcome Marcy Fortnow of Engaging Play. Engaging Play creates customized, interactive events to address your organization’s needs and bring your team together. Marcy also teaches communication, uses interactive and competitive games, and designs and leads original community builders. Engaging Play is an investment in your people to enhance your company’s culture, develop productive, loyal employees, and produce amazing results. Covid19 has been especially impactful on Marcy growing the business because efforts had to switch from face-to-face activities to virtual team building. Listen today on ways of rethinking how we connect with our staff and colleagues to improve moral.